Frequently Asked Questions
Company
As a company (with an active subscription), you can:
- Add and manage services, products, and events
- Accept or reject bookings, product orders, and event join requests
- Join events created by customers or Platform.
- Accept or reject product orders.
- Download software and libraries (if your subscription includes downloads)
Yes. Only companies with an active subscription can:
- Create and manage services
- Create and manage products
- Create events
Without a subscription, these features are disabled in your dashboard.
- You can’t add/edit services, products, or events
- Existing items remain visible but not editable
- Customers can’t interact (book/buy/join) until subscription is renewed
Yes you can:
- You can reschedule bookings
- Cancel or reject orders
- Accept, reject, or cancel event participation
Yes. If the customer has a valid subscription and the event allows company participation:
- You can request to join
- The customer may auto-accept or manually approve your request
Customer
As a customer, you can:
- Book services from companies
- Purchase products
- Join company events
- Create your own events (with an active subscription)
- Accept/reject company join requests
- Download software and libraries (if your plan includes it)
- Yes. Customers can only create events if they have an active subscription.
- You do not need a subscription to book services, purchase products, or join events, unless specified in your plan.
You won’t be able to:
- Create new events
- Edit or manage your existing events
- You can still: View and participate in ongoing bookings/orders/events
Yes, depending on the platform's rules:
- You can cancel or request to reschedule service bookings
- You can cancel product orders before they’re accepted
- You can leave events, or cancel your own events
Yes. If the company has a valid subscription and the event allows customer participation:
- You can request to join
- The company may auto-accept or manually approve your request
Shared Feature: Software & Library Downloads
Both companies and customers can download platform-provided software and libraries, but only if their subscription plan includes download access.
There is a dedicated Download Center section where:
Admins upload software, tools, SDKs, or libraries
Eligible users (with a download subscription) can view and download them
You’ll still see the available software/libraries but will be restricted from downloading until:
- You upgrade to a plan that includes download access
Summary of Subscription-Based Actions
| Action | Company Needs Subscription | Customer Needs Subscription |
|---|---|---|
| Add Services | ✅ Yes | 🚫 No (not applicable) |
| Add Products | ✅ Yes | 🚫 No |
| Add Events | ✅ Yes | ✅ Yes |
| Book Services | 🚫 No | 🚫 No |
| Purchase Products | 🚫 No | 🚫 No |
| Join Events | 🚫 No | 🚫 No |
| Download Software/Libraries | ✅ Yes (if plan allows) | ✅ Yes (if plan allows) |
